Engineering Services

Put customers at the core and exceed their expectations. We deliver efficient, professional and proactive services to ensure stable equipment operation, act as a reliable partner for customers’ on-site construction, and continuously enhance customer satisfaction and brand loyalty.

24/7 Multi-channel Rapid Response Commitment

1. A national unified service hotline is available 7×24 hours: 19108489988.
2. After-sales engineers are on duty around the clock and ready for dispatch at any time.

Tiered On-site Response Time Commitment

• Level 1 Failure (Complete equipment shutdown): Launch remote diagnosis within 1 hour, finalize the solution within 4 hours, provide handling suggestions and official reply within 8 hours. Service engineers shall arrive at the site within 36 hours and stay until the equipment is fully restored to normal operation.
• Level 2 Failure (Severe performance degradation affecting construction): Launch remote diagnosis within 4 hours and confirm the solution within 8 hours. If the failure cannot be resolved remotely, engineers will arrive on site within 48 hours.
• Level 3 Failure (Minor failure with no impact on short-term operation): Confirm the solution within 4 hours. If remote resolution is not feasible, engineers will arrive within 3 days, or the issue will be addressed during the next scheduled inspection upon mutual agreement with the customer.

On-site Service Capabilities

A. Fast and Accurate On-site Support

1. Dual-professional Teams: For complex malfunctions, we dispatch diagnosis engineers and maintenance technicians simultaneously to improve the one-time repair success rate.
2. Mobile Service Vehicles: Mobile service vehicles equipped with common tools and spare parts are deployed in key regions to realize prompt on-site service.
3. Intelligent Fault Diagnosis System: Engineers are equipped with tablet-based intelligent diagnostic tools and remote expert support system to achieve accurate fault troubleshooting.

B. All-round Technical Support

1. Hotline & Remote Guidance: Comprehensive telephone guidance covering equipment operation, maintenance and fault judgment.
2. Remote Fault Diagnosis: For intelligently equipped devices, we remotely download and analyze operational data to realize early warning and remote fault localization